Refund & Returns Policy

Effective Date: May 21, 2024

At Blissful AromaCraft, we are committed to ensuring your satisfaction with our aromatherapy rollerball sets for pets. If you are not completely satisfied with your purchase, our Returns and Refunds Policy explains how you can return products, the conditions for returns, and how refunds are processed.

1. Eligibility for Returns

Conditions

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it
  • Be in the original packaging
  • Have the receipt or proof of purchase

Timeframe

You have 30 calendar days from the date of receipt to initiate a return.

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support: Email us at [email protected] with your order number, the item you wish to return, and the reason for the return.
  2. Receive Return Instructions: Our customer support team will respond within 2 business days with return instructions, including the return address and any additional information.
  3. Package Your Return: Securely package the item in its original packaging, including all accessories, manuals, and documentation. Include a copy of the receipt or proof of purchase inside the package.

3. Return Shipping Costs

  • Customer Responsibility: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
  • Damaged or Defective Items: If the item you received is damaged or defective, please contact us immediately at [email protected]. We will cover the return shipping costs for damaged or defective items.

4. Processing Your Return

Once we receive your returned item, we will:

  1. Inspect the Item: Our team will inspect the item to ensure it meets the return conditions outlined above.
  2. Notify You: We will notify you via email within 5 business days of receiving the returned item to confirm whether the return has been approved or rejected.

5. Refunds

Approved Returns

If your return is approved, we will process your refund as follows:

  • Refund Method: The refund will be issued to your original method of payment.
  • Processing Time: Please allow up to 14 business days for the refund to appear in your account after we have processed it.

Rejected Returns

If your return is rejected, we will notify you via email with the reason for the rejection. The item will be returned to you at your expense, or you may choose to abandon the item.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at [email protected].

7. Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift cards
  • Items marked as final sale

8. Contact Information

For any questions or concerns about our Refunds and Returns Policy, please contact us:

We are here to assist you and ensure your experience with Blissful AromaCraft is pleasant and satisfactory. Thank you for shopping with us!